What support is available?

We want your experience with Invoices Up to be smooth, fast, and frustration-free. Whether you’re just getting started or troubleshooting an issue, our team is ready to help and if you’re on a paid plan, you’ll get priority support.

What Support We Offer

We provide email-based support. This includes help with:

• Installing and configuring your app
• Troubleshooting unexpected issues
• Answering questions about features and usage
• Bug reporting and fixing

Our support hours are Monday to Friday, 9 AM – 5 PM (EST). We aim to reply within 1 business day, often much faster.

Priority Support for Paid Plans

If you’re on a paid plan, your requests are automatically marked as priority in our support queue. That means:

• Faster response times
• Front-of-the-line access
• Escalation for critical issues

There’s nothing extra you need to do we’ll recognize your account based on your email address. Priority support is our way of saying thanks for investing in our tools.

Where to Get Help

Here are the main ways you can get support:

1. Browse Our Knowledge Base

We’ve written detailed, easy-to-follow guides to help you use our apps. You’ll find setup instructions, FAQs, and solutions to common issues.

2. Submit a Support Request

Can’t find what you need? Email us directly at support@invoicesup.com.

Please include:

• A brief description of your issue
• Screenshots (if applicable)
• The email address associated with your account

What’s Included in Support?

We’re happy to help with:

• Installation and setup questions
• Troubleshooting bugs or unexpected behavior
• Clarifying how features work

What’s Not Included?

To keep support efficient, here’s what we don’t cover:

• Custom development or feature changes
• Debugging third-party tools or apps